Legal notice
LEGAL NOTICE
Last updated: 21 October 2026
1. Operator identification
This website, lunarveil.com (the "Site"), is operated by:
Legal name: Xi'an Jiankeying Trading Co., Ltd.
Registered address: Room 1405-C100, Chuanghai Building, Beichen Road, Weiyang District, Xi'an, Shaanxi, China
Unified Social Credit Code: 91610115MACC6HN48C
Email: yh428498@gmail.com
Contact: email only. We do not offer telephone support. We reply to every message within two business days.
Responsible for the content of this Site: Xi'an Jiankeying Trading Co., Ltd.
EU authorised representative (Regulation (EU) 2023/988):
Senny
75 bis Rue Léon Gambetta, 59000 Lille, France
Email: yhb428498@gmail.com
2. What this Site is
Lunar Veil sells lingerie, sleepwear and related accessories directly to consumers. The Site is our own retail store. We are not a marketplace, we do not host third-party sellers, and we are the seller of every product listed.
3. Prices, currency and taxes
All prices are displayed in USD and are payable in that currency unless another currency is selected at checkout. Prices exclude sales taxes and import charges. Import duties, customs charges and import VAT levied by your country are payable by the recipient on delivery. We do not collect these charges at checkout.
4. Product information
We describe our products as accurately as we can, including fibre composition, measurements and construction. Colours are reproduced as faithfully as our photography and your screen allow; slight variation between a screen image and the physical fabric is normal and is not a defect. Where a product is made in small batches, minor variation between pieces of the same style is a characteristic of small-run production, not a fault.
5. Age restriction
This Site is intended for adults. You must be at least 18 years old, or the age of majority in your jurisdiction, to place an order.
6. Intellectual property
All content on this Site — photographs, illustrations, product descriptions, brand name, logo and page design — is owned by us or licensed to us. You may not copy, republish or use it commercially without our written permission. Use of our images for resale listings, dropshipping or training commercial models is not permitted.
7. Content and third-party links
We are responsible for our own content. We are not responsible for the content of external websites we link to, and a link does not imply endorsement.
8. AI-generated imagery
Some images on this Site are generated or edited using artificial intelligence. The garment depicted is our real product; AI is used to show it on a model or in a styled scene where we do not have a photographic equivalent. We do not use AI imagery to alter the design, colour or construction of a garment. Full details are set out in our AI Content Disclosure.
9. Liability
Nothing in this Legal Notice limits any right you have as a consumer under mandatory law. To the extent permitted by law, we are not liable for indirect or consequential loss, or for loss arising from misuse of a product, failure to follow care instructions, or normal wear.
10. Consumer dispute resolution
We are neither obliged nor willing to participate in alternative dispute resolution proceedings before a consumer arbitration board, except where the law of your country of residence requires it.
Please contact us first at yh428498@gmail.com. If we cannot resolve your issue, you may contact the consumer authority or the competent dispute resolution body in your country of residence. The European Commission publishes a list of national bodies at https://consumer-redress.ec.europa.eu/dispute-resolution-bodies
The European Online Dispute Resolution (ODR) platform was discontinued on 20 July 2025.
11. Applicable law and jurisdiction
These terms are governed by the laws of the People's Republic of China. If you are a consumer resident in the European Union, the United Kingdom, or another jurisdiction whose consumer law grants you a higher level of protection, that protection is not affected by this choice of law, and you may bring proceedings in the courts of your country of residence.
12. Changes
We may update this Legal Notice. The version in force is the one published on this page at the time you use the Site.
TERMS OF SERVICE
Last updated: 21 October 2026
1. Who we are
The Site is operated by Xi'an Jiankeying Trading Co., Ltd., Room 1405-C100, Chuanghai Building, Beichen Road, Weiyang District, Xi'an, Shaanxi, China. By placing an order or using the Site, you agree to these terms.
2. Your order
An order is an offer to buy. Our order confirmation email acknowledges receipt of that offer; a contract is formed when we dispatch the goods. If a product is unavailable, priced in error, or cannot be shipped to your address, we will cancel the order and refund you in full before dispatch.
3. Payment
Payment is taken at the time of order. We use third-party payment processors and never store your full card details. If a payment is declined or later reversed, we may cancel the order.
4. Delivery
In-stock orders are dispatched within 1–3 business days from Xi'an, China. Delivery times are estimates, not guarantees, and customs inspection may add time we cannot control. Risk in the goods passes to you on delivery. Import duties and taxes are payable by the recipient where they apply.
5. Returns
Your rights are set out in our Returns & Refunds Policy, which forms part of these terms.
6. Made-to-measure items
Where you ask us to cut or alter a garment to your measurements, the item is made to your specification. In the European Union and the United Kingdom, the statutory right to withdraw does not apply to such goods. We confirm measurements in writing before cutting.
7. Acceptable use
You agree not to use the Site unlawfully, not to interfere with its operation, not to scrape or bulk-copy its content, and not to submit false information when ordering.
8. Limitation of liability
To the extent permitted by law, our total liability arising from any order is limited to the amount you paid for that order. This does not limit liability for death or personal injury caused by negligence, for fraud, or for liability that cannot lawfully be excluded.
9. Events outside our control
We are not liable for delay caused by events beyond our reasonable control, including carrier disruption, customs delays or natural events. Where delay is substantial, you may choose a later delivery or a refund.
10. Governing law
These terms are governed by the laws of the People's Republic of China. Consumers in the EU or UK retain the protection of the mandatory consumer law of their country of residence and may bring proceedings in their local courts.
11. Contact
Xi'an Jiankeying Trading Co., Ltd., Room 1405-C100, Chuanghai Building, Beichen Road, Weiyang District, Xi'an, Shaanxi, China. Email: yh428498@gmail.com
PRIVACY POLICY
Last updated: 21 October 2026
1. Who is responsible for your data
Xi'an Jiankeying Trading Co., Ltd., Room 1405-C100, Chuanghai Building, Beichen Road, Weiyang District, Xi'an, Shaanxi, China, is the controller of the personal data described here. Privacy enquiries: yh428498@gmail.com. We reply within 30 days.
2. What we collect
- Order data: name, delivery and billing address, email, phone number, items ordered, order value.
- Payment data: handled by our payment processors. We receive confirmation of payment and the last four digits of a card, never the full number.
- Contact data: your email if you subscribe, and the content of messages you send us.
- Technical data: IP address, device and browser type, pages viewed, referring source, cookie identifiers.
- Custom order data: measurements, notes and any photographs you send us to make a made-to-measure item.
3. Why we use it
- To fulfil your order and handle returns — performance of a contract.
- To answer your emails and custom requests — performance of a contract, or our legitimate interest in serving customers.
- To prevent fraud and abuse — legitimate interest, and compliance with legal obligations.
- To send marketing email — your consent, or our legitimate interest in existing-customer marketing where local law permits. Every message has an unsubscribe link.
- To measure and improve the Site — your consent where cookies require it, otherwise legitimate interest.
- To keep accounting and tax records — compliance with a legal obligation.
4. Who we share it with
We share data only with service providers who need it to perform a service for us, under contract: Shopify (store platform and hosting), our payment processors, our email marketing platform, our analytics and advertising tools, shipping carriers and customs brokers, and our accounting and fraud-prevention providers. We do not sell your personal data.
5. International transfers
Our store platform and service providers process data outside your country, including in the United States and China. Where data leaves the European Economic Area or the United Kingdom, we rely on an adequacy decision or on Standard Contractual Clauses with supplementary measures.
6. How long we keep it
Order and transaction records: 7 years, to meet tax and accounting rules. Marketing contact data: until you unsubscribe, then a suppression record. Customer service correspondence: 24 months. Custom measurements: 12 months after delivery. Analytics data: per our analytics tool settings, currently 14 months.
7. Your rights
Depending on where you live, you may have the right to access, correct, delete, restrict or object to processing, receive a portable copy of your data, withdraw consent at any time, and lodge a complaint with your data protection authority. California residents may also request disclosure of the categories of data collected and opt out of sharing for cross-context behavioural advertising. To exercise any right, email yh428498@gmail.com.
8. Cookies and tracking
We use cookies necessary for the store to work, and — with your consent where required — cookies for analytics and advertising. You can accept, reject or manage them in the cookie banner and change your choice at any time from the footer. Blocking necessary cookies may prevent checkout from working.
9. Security
We use HTTPS across the Site, restrict access to order data to staff who need it, and work only with processors maintaining industry-standard safeguards. No system is perfectly secure. If a breach affects your data and creates a risk to your rights, we will notify you and the relevant authority as required by law.
10. Children
The Site is not directed at children. We do not knowingly collect data from anyone under 18. If you believe a minor has provided data to us, contact us and we will delete it.
11. Changes
We may update this policy. The "Last updated" date shows the current version. Where a change materially affects how we use your data, we will notify subscribers by email.
SHIPPING POLICY
Last updated: 21 October 2026
1. Where we ship from
Orders are packed and dispatched from our facility in Xi'an, China.
2. Processing time
In-stock orders are prepared within 1–3 business days. Made-to-measure and custom orders are prepared within 10–21 days of your approval of the final details. Orders placed on weekends or public holidays begin processing on the next business day.
3. Delivery estimates
United States: 7–15 business days
United Kingdom: 7–14 business days
European Union: 8–18 business days
Canada, Australia, New Zealand: 10–20 business days
Rest of world: 12–25 business days
These are estimates. Customs inspection can add time we cannot predict or control.
4. Tracking
You will receive a tracking number by email when your parcel leaves. Tracking sometimes stops updating while a parcel is between countries; this is normal and does not mean it is lost. If tracking has not moved for 10 business days, contact us and we will investigate.
5. Customs, duties and import taxes
Orders shipped internationally may be subject to import duties and taxes levied by your country. These are payable by the recipient on delivery. We cannot mark an order as a gift or understate its value on customs paperwork — that is a false declaration and is illegal.
6. Lost, delayed and damaged parcels
If a parcel is confirmed lost by the carrier, we will send a replacement or refund you. If a parcel arrives damaged, photograph the packaging and contents before opening fully and contact us within 48 hours of delivery. If a parcel is returned to us as undeliverable because of an incorrect address entered at checkout, we will contact you to arrange redelivery at your cost.
7. Packaging
Every order ships in plain, unbranded outer packaging. Nothing on the outside indicates what is inside.
Last updated: 21 October 2026
We want you to receive something you will actually wear. Here is exactly how returns work.
1. Your statutory right to change your mind (EU and UK customers)
If you are a consumer resident in the European Union or the United Kingdom, you have the right to withdraw from your purchase within 14 days of receiving the goods, without giving a reason. To exercise it, email yh428498@gmail.com with your order number before the 14 days expire, then return the item within a further 14 days. We refund the price of the goods and standard outbound delivery costs within 14 days of receiving the return or proof of return, whichever is earlier.
2. What you can return
- Dresses, sleepwear, robes, corsets, bodysuits and outerwear-style pieces: returnable within 14 days.
- Bras and tops: returnable within 14 days.
- Panties, thongs, briefs and bodysuits with a sealed hygiene gusset: returnable within 14 days if the hygiene seal is unbroken.
3. The one exception: opened hygiene seals
Panties, thongs and briefs are supplied in a sealed hygiene bag. Once that seal is opened, the item cannot be returned for health protection and hygiene reasons. This exception applies only to items that arrived sealed. It does not apply to bras, sleepwear, dresses or any item supplied without a hygiene seal.
4. Items that cannot be returned
- Garments made to your measurements or personalised at your request.
- Sealed hygiene items whose seal has been opened.
- Gift cards.
5. Condition of returned items
Returned items must be unused, unwashed, with tags and hygiene seals intact, and in their original packaging. Trying things on is expected. Items returned worn, washed, or marked with makeup, deodorant or perfume may be refused or refunded at a reduced amount.
6. Cost of return postage
Return postage is paid by you, except where the item is faulty or not as described. Please note that postage from Europe or North America back to China can cost more than a single low-value item. If your order was under US$40 and the return would cost more than the item, email us — we may offer a partial refund instead of a return. We would rather do that than have you post a parcel across the world for nothing.
7. Faulty or incorrectly described items
If an item arrives faulty, damaged, or does not match its description, you are entitled to a repair, replacement or full refund under statutory consumer law. Contact us within 30 days of delivery with photographs. We cover return postage in these cases and refund the original delivery charge.
8. How to return
Email yh428498@gmail.com with your order number and reason. We reply with return instructions and this address:
Returns Department
Building 3, Xijing Electric Group, No. 3 Dianzi West Street, Dianzicheng Subdistrict, Yanta District, Xi'an, Shaanxi, China
Please use a tracked service and keep the receipt. We cannot refund a parcel that never reaches us.
9. Refunds
Refunds are made to the original payment method within 14 days of our receiving the return or accepting your claim. Your bank may take a further 5–10 business days to post it. We do not charge a restocking fee.
10. Custom and made-to-measure orders
Because these are cut to your measurements, they cannot be returned or exchanged for a change of mind. If we made an error — the wrong measurement, the wrong colour, a fault in the work — we will remake or repair the item at our cost. We confirm measurements in writing before cutting.
11. Exchanges
We do not process direct exchanges. Return the item for a refund and place a new order — it is faster than a two-way exchange.
12. Your statutory rights
This policy explains how we handle returns. It does not replace or limit any right you have under the consumer law of your country of residence.
COOKIE NOTICE
We use cookies and similar technologies to run the store and understand how it is used.
Necessary — these keep your cart, session and checkout working. They cannot be switched off.
Analytics — these tell us which pages are read and where visitors leave. Aggregated, not used to identify you.
Marketing — these let us show relevant ads on other platforms and measure whether they worked. Set only with your consent.
You can accept, reject or choose categories in the cookie banner, and change your choice at any time via "Cookie settings" in the footer. Rejecting marketing cookies does not affect your ability to shop.
Tools we use: Shopify Analytics, 【Google Analytics 4】, 【Meta Pixel】, 【TikTok Pixel】, 【email platform】
AI CONTENT DISCLOSURE
Last updated: 21 October 2026
Some of the imagery on this Site is generated or edited with artificial intelligence.
What this means in practice:
- The garments shown are our real products. Designs, lace patterns, colours and construction are as they are.
- Where we do not have a photographic model shoot, an AI tool is used to show the garment on a model or in a styled scene.
- AI is not used to add, remove or redesign parts of a garment, to change its colour, or to make it appear more structured than it is.
- Photographs of the product itself, flat or on a mannequin, are real photographs of the real item.
Why we say this: we would rather you knew, and could judge the garment on what it actually is. If you want to see additional real photographs of any item before buying, email yh428498@gmail.com and we will send them.
This disclosure is made in line with Article 50 of the EU Artificial Intelligence Act, applicable from 2 August 2026.
Xi'an Jiankeying Trading Co., Ltd.