Shipping policy
SHIPPING POLICY
Last updated: 21 October 2026
1. Where we ship from
Orders are packed and dispatched from our facility in Xi'an, China.
2. Processing time
In-stock orders are prepared within 1–3 business days. Made-to-measure and custom orders are prepared within 10–21 days of your approval of the final details. Orders placed on weekends or public holidays begin processing on the next business day.
3. Delivery estimates
United States: 7–15 business days
United Kingdom: 7–14 business days
European Union: 8–18 business days
Canada, Australia, New Zealand: 10–20 business days
Rest of world: 12–25 business days
These are estimates. Customs inspection can add time we cannot predict or control.
4. Tracking
You will receive a tracking number by email when your parcel leaves. Tracking sometimes stops updating while a parcel is between countries; this is normal and does not mean it is lost. If tracking has not moved for 10 business days, contact us and we will investigate.
5. Customs, duties and import taxes
Orders shipped internationally may be subject to import duties and taxes levied by your country. These are payable by the recipient on delivery. We cannot mark an order as a gift or understate its value on customs paperwork — that is a false declaration and is illegal.
6. Lost, delayed and damaged parcels
If a parcel is confirmed lost by the carrier, we will send a replacement or refund you. If a parcel arrives damaged, photograph the packaging and contents before opening fully and contact us within 48 hours of delivery. If a parcel is returned to us as undeliverable because of an incorrect address entered at checkout, we will contact you to arrange redelivery at your cost.
7. Packaging
Every order ships in plain, unbranded outer packaging. Nothing on the outside indicates what is inside.