Refund policy
ETURNS & REFUNDS POLICY
Last updated: 21 October 2026
We want you to receive something you will actually wear. Here is exactly how returns work.
1. Your statutory right to change your mind (EU and UK customers)
If you are a consumer resident in the European Union or the United Kingdom, you have the right to withdraw from your purchase within 14 days of receiving the goods, without giving a reason. To exercise it, email yh428498@gmail.com with your order number before the 14 days expire, then return the item within a further 14 days. We refund the price of the goods and standard outbound delivery costs within 14 days of receiving the return or proof of return, whichever is earlier.
2. What you can return
- Dresses, sleepwear, robes, corsets, bodysuits and outerwear-style pieces: returnable within 14 days.
- Bras and tops: returnable within 14 days.
- Panties, thongs, briefs and bodysuits with a sealed hygiene gusset: returnable within 14 days if the hygiene seal is unbroken.
3. The one exception: opened hygiene seals
Panties, thongs and briefs are supplied in a sealed hygiene bag. Once that seal is opened, the item cannot be returned for health protection and hygiene reasons. This exception applies only to items that arrived sealed. It does not apply to bras, sleepwear, dresses or any item supplied without a hygiene seal.
4. Items that cannot be returned
- Garments made to your measurements or personalised at your request.
- Sealed hygiene items whose seal has been opened.
- Gift cards.
5. Condition of returned items
Returned items must be unused, unwashed, with tags and hygiene seals intact, and in their original packaging. Trying things on is expected. Items returned worn, washed, or marked with makeup, deodorant or perfume may be refused or refunded at a reduced amount.
6. Cost of return postage
Return postage is paid by you, except where the item is faulty or not as described. Please note that postage from Europe or North America back to China can cost more than a single low-value item. If your order was under US$40 and the return would cost more than the item, email us — we may offer a partial refund instead of a return. We would rather do that than have you post a parcel across the world for nothing.
7. Faulty or incorrectly described items
If an item arrives faulty, damaged, or does not match its description, you are entitled to a repair, replacement or full refund under statutory consumer law. Contact us within 30 days of delivery with photographs. We cover return postage in these cases and refund the original delivery charge.
8. How to return
Email yh428498@gmail.com with your order number and reason. We reply with return instructions and this address:
Returns Department
Building 3, Xijing Electric Group, No. 3 Dianzi West Street, Dianzicheng Subdistrict, Yanta District, Xi'an, Shaanxi, China
Please use a tracked service and keep the receipt. We cannot refund a parcel that never reaches us.
9. Refunds
Refunds are made to the original payment method within 14 days of our receiving the return or accepting your claim. Your bank may take a further 5–10 business days to post it. We do not charge a restocking fee.
10. Custom and made-to-measure orders
Because these are cut to your measurements, they cannot be returned or exchanged for a change of mind. If we made an error — the wrong measurement, the wrong colour, a fault in the work — we will remake or repair the item at our cost. We confirm measurements in writing before cutting.
11. Exchanges
We do not process direct exchanges. Return the item for a refund and place a new order — it is faster than a two-way exchange.
12. Your statutory rights
This policy explains how we handle returns. It does not replace or limit any right you have under the consumer law of your country of residence.